Privacy Policy
Welcome to Callsy. Callsy (operated by Callsy AI OÜ, a private limited company incorporated in the Republic of Estonia) provides AI voice, SMS, and email agents that help businesses communicate with their customers across sales, recovery, booking, and support workflows, on Shopify, WooCommerce, and other platforms and integrations. This privacy policy explains how we collect, use, and protect information.
For the personal data of a merchant's own customers (End User Data, such as phone numbers, call recordings, and transcripts), Callsy acts as a Data Processor on the merchant's documented instructions, and the merchant is the Data Controller. For a merchant's own account, billing, and website-visitor data, Callsy acts as the Data Controller. Where Callsy is the Processor, the merchant is responsible for the lawful basis to contact End Users, and End Users should direct data-subject requests to the merchant.
Information We Collect
User Data
To provide our services, we process the following information about a merchant's customers and contacts:
- Contact Information: Name, phone number, and email address.
- Order and Cart Details: Items, order or cart value, status, and any applied discounts.
- Communication Data: Call recordings (optional), transcripts, summaries, SMS and email content, and outcomes.
- Purchase History: Past purchases and interactions with the business.
Merchant Data
To facilitate our services, we collect the following information from merchants using Callsy: - Account Information: Business name, contact details, and connected platform or integration account details. - Business Data: Product or service catalog, pricing, discount codes, and any other data the merchant uploads or provides through our import tools or integrations.
DPA - Data protection amendum
By installing, accessing, or using the Callsy platform, app, or Services, the Merchant (Controller) accepts and enters into the Data Processing Agreement (DPA) incorporated herein by reference.
The DPA between Callsy AI (Processor) and the Merchant (Controller) becomes effective automatically at the moment the Merchant first installs, accesses, or uses the Services. No additional signatures are required under Article 28 of the GDPR.
Callsy AI acts strictly as a
Data Processor
regarding all End User Data (e.g., call recordings, phone numbers of the Merchant's customers). Callsy AI shall not use End User Data for its own independent purposes, including the training of general foundation models, without the Merchant’s explicit written instructions.
The Parties acknowledge that while the Services involve the processing of voice audio (raw audio files and transcripts), the Processor shall not use any technical processing or analysis of such audio for the purpose of uniquely identifying a natural person (Biometric Data). The processing of voice data remains limited to communication, transcription, and sentiment analysis content.
How We Use Your Information
For Merchants
- Service Provision: To enable the AI agents to call, text, and email the merchant's customers across the merchant's chosen workflows (such as cart recovery, order and delivery confirmation, booking, lead qualification, win-back, and support). - Communication: To send notifications, updates, and support messages regarding the service.
For Customers
- Relevant Communication: To contact customers on the merchant's behalf with relevant offers, confirmations, reminders, or support. - Follow-Up Communication: To provide follow-up across voice, SMS, and email in line with the merchant's instructions.
Third-Party Applications
We use third-party applications to enhance our AI capabilities. These third-party services are carefully selected to ensure they adhere to strict privacy standards. We share only the necessary information required for these services to function effectively.
Shared Data
The data shared with third-party applications may include:
- Contact Information: For communication purposes.
- Order and Cart Details: To analyze and generate relevant offers.
Third-Party Privacy Practices
Each third-party application has its own privacy policies and practices. We recommend reviewing their privacy policies to understand how they handle your information. We are not responsible on how they handle sensitive data.
Data Security
We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. This includes:
- Encryption: Data is encrypted both in transit and at rest.
- Access Controls: Strict access controls are in place to ensure that only authorized personnel can access sensitive information.
- Regular Audits: Regular security audits and assessments are conducted to maintain the highest level of data protection.
Data Retention
We retain your data only as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy. Once your data is no longer needed, we securely delete or anonymize it.
Your Rights
You have the following rights regarding your personal data:
- Access: You can request access to the personal data we hold about you.
- Correction: You can request corrections to any inaccurate or incomplete personal data.
- Deletion: You can request the deletion of your personal data under certain conditions.
- Objection: You can object to the processing of your personal data in certain circumstances. To exercise these rights, please contact us using the information provided below.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and, if necessary, through other communication channels.
Contact Us
Callsy AI OÜ
, a private limited company incorporated under the laws of the Republic of Estonia. Callsy AI acts strictly as a Data Processor regarding all End User Data (e.g., call recordings, phone numbers of the Merchant's customers).
Callsy AI shall not use End User Data for its own independent purposes, including the training of general foundation models, without the Merchant’s explicit written instructions.
If you have any questions or concerns about this privacy policy or our data practices, please contact us at:
- Email: support@callsy.ai
Thank you for choosing Callsy.ai. We are committed to protecting your privacy and providing a secure and reliable service